Privacy policy · Updated 9 November 2026
Privacy
Hrdware turns a description of a product into a specification, board, firmware and case. This page says what we keep about you to do that, why, and who helps us. Method Lab Ltd, the company that runs Hrdware, is responsible for your data (the controller under UK GDPR). Questions or requests: info@hrdware.ai.
What we keep
- Your account: your email address and a user id. You sign in with a one-time code sent to that address; we keep no password.
- What you design with us: your product descriptions, answers, specifications, sign-offs and the products made from them (models, boards, firmware, case files and pictures of them).
- Your taste: pictures you upload or point us to, your reactions to them, and the taste brief made from them.
- Connections: if you connect Claude (claude.ai) to Hrdware, a record of that connection so it can act on your products. You can remove it in the app at any time.
- Trying Hrdware without an account: what you type, plus a daily code made from your internet address, used only to keep the free allowance fair. We never store the address itself, and the code changes every day.
We don't use advertising or tracking cookies. The app keeps your sign-in and a few settings in your browser's own storage.
Why we use it
- To design and make your product, and run the services you ask for (contract).
- To keep Hrdware working, secure and fair, and to improve how it designs products (legitimate interests). Your designs stay yours: other customers never see them.
- To send your sign-in codes and reply when you write to us. We don't send marketing.
Who processes it for us
These companies process data only on our instructions, to run Hrdware:
| Who | What for | What they see |
|---|---|---|
| Anthropic | Claude, the AI that writes specifications and designs products | Your descriptions, answers, specifications and taste brief |
| OpenAI | An image model that draws concept pictures of products, used inside Hrdware to explore shapes | Product specifications, the taste brief and taste pictures we hold the rights to |
| Modal | The servers that run Hrdware and store your products | Everything listed above |
| Supabase | Sign-in | Your email address and sign-in codes |
| one.com | Hosting this website | Standard web server logs |
| Google Fonts | The typefaces on this website | Your internet address, when the fonts load |
Anthropic and OpenAI don't train their models on data sent through their APIs. Searches for parts (at JLCPCB and LCSC) send part names only, never anything about you.
Where it's stored
Some of these companies store or process data in the United States. Where data leaves the UK, it's protected by the UK's approved safeguards (the International Data Transfer Addendum or the UK–US data bridge).
How long we keep it
For as long as you have an account, so your products stay available to you. A guest's free try is kept so it can be carried into an account on sign-up. Ask us to delete your account or anything in it and we'll do it within 30 days, except what the law requires us to keep.
Your rights
You can ask to see, correct, delete or take a copy of your data, or object to how we use it. Email info@hrdware.ai and we'll reply within a month. If you're unhappy with our answer, you can complain to the Information Commissioner's Office (ico.org.uk).
Changes
When this policy changes, we'll update the date at the top, and email you about any significant change.